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Appendix D: Troubleshooting

appendix d

Troubleshooting

Backing Up Your Work

It is highly recommended that you back up your work

on a regular basis, and especially before making changes

to your system configuration.

Backing Up Your Session Data

Back up your session and audio data frequently. There

are a variety of media that are suited to back up projects

of various sizes, including additional hard drives,

CD/DVD burners, automated tape backup systems, and

high-capacity optical drives.

The best way to back up an entire session is to use the

Save Copy In command. This command lets you save

the session file and all of its associated files to a new lo-

cation.

Backing Up Your System Configuration

After configuring your system and Pro Tools, you

should save an image of your system drive using a

backup utility such as Norton Ghost (Windows) or

Bombich Carbon Copy Cloner (Mac). By doing this, you

can quickly restore your system configuration and set-

tings if you encounter any problems.

Common Issues

Pro Tools Won’t Launch

Problem

When you double-click the Pro Tools application or a

Pro Tools session file, Pro Tools doesn’t launch, or dis-

plays an error message.

Possible Solutions

 Check to be sure your computer has the required

amount of RAM to launch Pro Tools. See the Digidesign

website (www.digidesign.com).

 Try a complete restart. Turn off your audio interfaces,

computer peripherals and your computer, and then

turn them on again in the proper sequence.

 If you tried to launch Pro Tools by double-clicking a

Pro Tools session file, do the following:

• Close any error message.

• Double-click the Pro Tools application.

• In Pro Tools, choose File > Open Session to open

the session.

 Reinstall the Pro Tools application, using the

Pro Tools Installer disc.

You can also use the Auto Save Backup feature

(in the Operation Preferences page) to have

Pro Tools automatically save backups of the

session file while you work.

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