DigiDesign Mbox Pro Spezifikationen PDF herunterladen (Seite 79)

Troubleshooting 71

Before You Call Digidesign

Technical Support

Register Your System

Register your purchase immediately after re-

viewing the Digidesign Registration Informa-

tion Card included with every Pro Tools system.

Registering your purchase is the only way you

become eligible to receive complimentary tech-

nical support and future upgrade offers. Regis-

tering is one of the most important steps to

complete as a new user.

Use Digidesign Resources

In addition to the printed and PDF versions of

Pro Tools guides, your system includes the fol-

lowing sources of information:

Read Me Files These contain late-breaking in-

formation and known issues pertaining to

Pro Tools software and hardware configura-

tions. Read Me files are installed in Documenta-

tion folder when you install Pro Tools.

Answerbase This is a database of common prob-

lems and DAE errors, and their solutions based

on the latest information from Digidesign Tech-

nical Support. This database is installed in the

Digidesign folder when you install Pro Tools.

Answerbase is also available on the Digidesign

website (www.digidesign.com).

Website (www.digidesign.com) This is your your

best online source for information to help you

get the most out of your Pro Tools system.

Gather Important Information

Digidesign wants to help you resolve problems

as quickly and efficiently as possible. If you have

the following information handy when you

contact Technical Support, it will make the diag-

nosis of your problem easier. Take a few minutes

to collect the following basic information:

System Information

Computer

• Make, model, processor speed

• Amount of system RAM

• Operating system (version of Windows or

Mac OS)

• Any Drivers, Disk Utilities, or other system-

related applications you may have installed

Digidesign Hardware

• Type of cards, interfaces, or peripherals

Hard Drives

• Make, Model

• Drive size (GB)

• Drive speed (RPM)

• Drive type (SCSI, FireWire, IDE/ATA)

• Utility used to format the drive

• Number and size of partitions on the drive

Digidesign Software

• Pro Tools software version

• Plug-in versions

• Other Digidesign software

• Additional plug-ins from Digidesign Devel-

opment Partners

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